Refund, return & cancellation.

For a standard product, contact TwinForge within 15 days of receipt if it is defective, does not match the confirmed specifications, or is not fit for its intended purpose. Provide proof of purchase and clear details or photos so we can arrange the remedy required by applicable Oman consumer-protection law. For a voluntary change-of-mind return, contact us within 15 days; approval is required, the item must be in acceptable condition, and any refund terms confirmed for that request will not reduce mandatory consumer rights.

Custom or made-to-order items are produced around your request. Contact us immediately if you need to cancel; cancellation may not be possible once material, printing, finishing, or assembly has started. We will explain the available options for your specific request.

If an item arrives damaged, defective, or materially different from the confirmed order, email Hello@twinforge.cc with your order number and clear photos as soon as you can. We will review the issue and explain the available remedy.

Include your order number, the item concerned, and the reason for the request. Do not return an item before TwinForge confirms the return instructions. This policy does not remove rights that apply under mandatory local consumer law.